FAQ's

Q1: Is a deposit required to secure the booking?

A1: To secure your date, a no refundable deposit of £250.00 is required with the remaining balance being paid 8 weeks before the wedding. Once the deposit is paid we email your deposit paid invoice and contract with all the T&C’S which you sign and return back to us.
We also have an initial meeting and consultation before the wedding, and on the run-up to the day.
 
The non-refundable deposit for the Video & Photo Packages is £400.00 (£200.00 to each supplier) 
Each supplier will provide you with their own Invoices, Contract and T&C's. 
 

Q2: What time do you arrive on the morning of the wedding?

A2: This will be discussed at the consultation, if we are not filming morning prep we normally arrive at least 45 minutes before the ceremony so that we can set up and get external and internal shots of the ceremony venue.
If we are filming morning prep then we arrive at least 1 hour and 30 minutes before the time of the ceremony. 
 

Q3: How discreet are you on the day?

A3: We are exceptionally discreet when filming; this is what we pride ourselves on. We film in a relaxed natural style.
Although we do also like to pose our own shots different from the photographer and which work better on the final video. This is at your own discretion and also depending on timings on the day. 
 

Q4: How long is the wedding presentation video and do we get to choose the music?

A4: The wedding film varies depending on the length of ceremony and speeches, but normally the fully edited version lasts between 1.5 hours and 4 hours in length, depending on length of Ceremony, speeches and if Morning Prep or Video Messages are included in Package.
Highlight sneak peaks are around 5 minutes in length.
You choose 10 to 12 songs for the film which we use in throughout the production, excluding the ceremony, speeches and evening dances.
 

Q5: When will we receive our Wedding film?

A5: Depending on the time of year (taking in to account the busy periods) our turnaround time is anywhere from 4-15+ weeks.
It can take 2-3 weeks to edit your wedding, but we have a queue of wedding films that we are working on.

Your wedding presentation will also be available online with your own secure password so you can share it with your family & friends. 
​Our Moments Package is a digital package, so your wedding will be provided online. USB's and DVD's are available at an additional cost
Our Forever Package includes both an online presentation and Love Heart USB in a presentation.

PLEASE NOTE That due to the Covid-19 Pandemic and weddings being moved, the turnaround time may exceed the above as we are filming more weddings a year than normal, but we will discuss this with you at the time of filming and keep you updated with the editing and estimated timescale. 
 
Q6: Which Videographer will be filming on the day.
 
A6: Derek & Maureen will oversee most filming, but due to the popularity of our services and the ongoing Covid-19 Pandemic, we are having to take on more weddings in one day to cover all weddings that have been postponed due to the pandemic, so we will let you know in advance the videographer(s) that will be capturing your special day.
All our videographers are highly experienced and professional and will film your wedding day to the highest of standards. 
All wedding films are edited by Derek.

Q7: Drone Services- Do you offer Drone services 

A7: Yes we actually offer Drone establishing shots with our Forver Package (weather permitting and dependent on venue restrictions) 
Drone services can be added to our Moments Package at an additional cost. (This would again be weather dependent and on venue restirctions) 

Q8: What cameras do you use on the day?

A8: We use a range of highly professional HD video cameras and DSLR cameras, with a minimum of two cameras being used throughout the day (ceremony, speeches and dancing) depending on the size of the wedding and the size of Church or Hotel.

Q9: Do you offer a Livestream Service.

A9: No unfortunately this is not something that we offer. We can however recommend other companies that we have worked alongside on weddings recently. 
 
Q10: Is there a charge for Travel 
 
A10: Rather than base ourselves in one area, we do travel all over Scotland to capture your special day
We only charge a Petrol fee if the Wedding venue is out with a specific area. We may also ask to be provided with an overnight stay at a local B&B or Hotel if we have Travelled a significant distance. 
The fee will be discussed on initial enquiry or booking. 

Q11: Do you have insurance?


A11: We have professional business insurance including public liability, professional indemnity & equipment cover.

Q12:  Do you charge for the filming of entertainment during the wedding meal eg Singing Servers. 


A12: Yes we charge £150.00 for filming entertainment this covers  additonal filming and editing. 

Q13: Why choose Ultimate Moments Videography?

A13: We are exceptionally passionate about your wedding day. We know the importance of your wedding film. We are friendly and approachable and absolutely nothing is a problem for us on your special day. We go that extra mile to ensure that your wedding presentation is a lifetime memory.

Hopefully this any queries you have...if not then please get in touch and we will answer any questions you have.